{"id":7547,"date":"2022-11-14T00:26:37","date_gmt":"2022-11-14T00:26:37","guid":{"rendered":"https:\/\/cinmed.me\/o-cinmed-u\/sistem-menadzmenta-kvalitetom\/"},"modified":"2025-07-22T09:07:09","modified_gmt":"2025-07-22T07:07:09","slug":"quality-management-system","status":"publish","type":"page","link":"https:\/\/cinmed.me\/en\/about-cinmed\/quality-management-system\/","title":{"rendered":"Quality Management System"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7547\" class=\"elementor elementor-7547 elementor-909\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1cc3b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1cc3b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b11a068\" data-id=\"b11a068\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce4b035 elementor-widget elementor-widget-image\" data-id=\"ce4b035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/cinmed.me\/wp-content\/uploads\/2022\/12\/Quality-Management-System-1024x425.jpg\" class=\"attachment-large size-large wp-image-5500\" alt=\"QMS CInMED\" srcset=\"https:\/\/cinmed.me\/wp-content\/uploads\/2022\/12\/Quality-Management-System-1024x425.jpg 1024w, https:\/\/cinmed.me\/wp-content\/uploads\/2022\/12\/Quality-Management-System-300x125.jpg 300w, https:\/\/cinmed.me\/wp-content\/uploads\/2022\/12\/Quality-Management-System-768x319.jpg 768w, https:\/\/cinmed.me\/wp-content\/uploads\/2022\/12\/Quality-Management-System.jpg 1478w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb5dca3 elementor-widget elementor-widget-text-editor\" data-id=\"cb5dca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Institute is the first institution in the health system of Montenegro that applies <em>the integrated quality and information security management system (IMS)<\/em>. Its ongoing development of the IMS is confirmed by certification to international standards ISO 9001 and ISO\/IEC 27001 (since 2017).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d23717 elementor-widget elementor-widget-text-editor\" data-id=\"1d23717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our commitment to implementation and development of the IMS is stated in the <a href=\"https:\/\/cinmed.me\/wp-content\/uploads\/2025\/07\/Annex-5-Statement-on-the-policy-of-quality-and-information-security-07.07.2025.pdf\" target=\"_blank\" rel=\"noopener\"><em>Quality and Information Security Policy<\/em>.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19d00a9 elementor-widget elementor-widget-text-editor\" data-id=\"19d00a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Institute for Medicines and Medical Devices has recognized the need to introduce ISO 9001 quality system into its operations. Through this system, we want to emphasize our focus on: clients\u2019 and stakeholders\u2019 satisfaction on the one hand, and motivated, well-trained and professional employees on the other hand. We identified all the processes taking place in the Institute and documented procedures and work instructions, so the entire system is documented. The system where all responsibilities and authorizations are identified enables us to monitor and control the entire service providing cycle. It also includes preventive approach that aims to identify and prevent potential problems and non-conformities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f166ad elementor-widget elementor-widget-text-editor\" data-id=\"3f166ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Institute deals with confidential information and documentation related mostly to the assets of its clients. Therefore, it is very important to ensure information security and protection from unauthorized access, or even loss in high-risk situations. For this reason, the Institute upgraded its quality system and expanded it to the implementation of ISO\/IEC 27001 &#8211; Information security management system, and thus showed orientation towards continuous improvement of business operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db6bea1 elementor-widget elementor-widget-text-editor\" data-id=\"db6bea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to above-mentioned certifications, the Institute was awarded the \u201cOscar of Quality\u201d, as the absolute winner for organizations outside of the Republic of Serbia. The \u201cOscar of Quality\u201d award is created by following the example of the EFQM Excellence Award and is awarded by the FQCE (Foundation for Quality Culture and Excellence), Chamber of Commerce and Industry of Serbia and with support of the Ministry of Economy of The Republic of Serbia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb086b elementor-widget elementor-widget-text-editor\" data-id=\"4fb086b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By continual investment in quality system, we increase the awareness and personal responsibility of our employees, which enables us to use time and resources optimally and thus contribute to improvement of the the overall operations of the Institute.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae34a96 elementor-widget elementor-widget-text-editor\" data-id=\"ae34a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span id=\"ot2\">Questionnaire<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639a17f elementor-widget elementor-widget-text-editor\" data-id=\"639a17f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Since its establishment, The Institute for Medicines and Medical Devices has been focused on clients\u2019 satisfaction, and questionnaires provide us valuable information that are analyzed and used as an input for improvement of our performance and cooperation.<\/p><p>Every advice, suggestion or opinion is welcome and important to us, so in order to facilitate the access to the survey, we have provided different options to fill out the questionnaire:<\/p><ul><li><a href=\"https:\/\/forms.gle\/CvQtAEzzxeFiXNnz8\"><strong>Online survey<\/strong><\/a> \u2013 a direct online questionnaire that can be filled out in a few minutes and results are automatically processed.<\/li><li><a href=\"https:\/\/cinmed.me\/wp-content\/uploads\/2025\/01\/Za912.01-08-IMS-Anketa-o-zadovoljstvu-korisnika-usluga.docx\"><strong>Electronic form<\/strong><\/a>\u00a0 in the <em>Word<\/em> format that should be filled out and sent via e-mail to <a href=\"mailto:kvalitet@cinmed.me\">kvalitet@cinmed.me<\/a> or <a href=\"mailto:info@cinmed.me\">info@cinmed.me<\/a>, or via fax to +382 20 310 581, or by post, or it can be printed and put into the survey box in the Institute.<\/li><li><strong>Paper form<\/strong> that is provided in the Institute and should be put into the survey box.<\/li><\/ul><p>Note: The filled questionnaire can be anonymously sent and all the data provided will be used for a client satisfaction evaluation only, or a possible contact, and will not be provided to any third party.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c99dd92\" data-id=\"c99dd92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1b992c elementor-widget elementor-widget-shortcode\" data-id=\"d1b992c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"relative pt-10 rounded bg-primary pb-72\">\n\t<h1 class=\"ml-10 text-4xl text-white \">Search <span class=\"font-bold\">register<\/span><\/h1>\n\t<div class=\"mt-8 \">\n\t\t<h3 class=\"mb-4 ml-10 text-secondary text-medium \">Here you can search for medicines in our register<\/h3>\n\t\t<div class=\"relative inline-block w-4\/5 ml-10 text-left\" style=\"width:80%\">\n\t\t\t<div>\n\t\t\t\t<select onchange=\"javascript:handleSelect(this)\" class=\"block h-[52px] text-[18px] text-light appearance-none w-full bg-white py-3 px-4 pr-8 rounded leading-tight focus:outline-none focus:bg-white focus:border-none\">\n\t\t\t\t\t<option class=\"text-[18px]\" value=\"\">Choose register<\/option>\n\t\t\t\t\t<option class=\"text-[18px]\" value=\"\/en\/register-of-medicines-for-human-use\/\">Register of medicines for human use<\/option>\n\t\t\t\t\t<option class=\"text-[18px]\" value=\"\/en\/register-of-veterinary-medicines\/\">Register of veterinary medicines<\/option>\n\t\t\t\t\t<option class=\"text-[18px]\" value=\"\/en\/medical-devices\/register-of-medical-devices\/\">Register of medical devices<\/option>\n\t\t\t\t<\/select>\n\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tfunction handleSelect(elm) 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<div class=\"mailpoet_message\">\n        <p class=\"mailpoet_validate_success\"\n                style=\"display:none;\"\n                >Thank you for subscribing!\n        <\/p>\n        <p class=\"mailpoet_validate_error\"\n                style=\"display:none;\"\n                >        <\/p>\n      <\/div>\n    <\/form>\n\n      <\/div>\n\n  \t<\/div>\n\t<img decoding=\"async\" class=\"absolute bottom-0 left-0 w-[380px] \" src=\"\/wp-content\/uploads\/2022\/11\/newsletter.png\" \/>\n<\/div>\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Institute is the first institution in the health system of Montenegro that applies the integrated quality and information security management system (IMS). Its ongoing development of the IMS is confirmed by certification to international standards ISO 9001 and ISO\/IEC 27001 (since 2017). Our commitment to implementation and development of the IMS is stated in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7540,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"cinmed-template-custom.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7547","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality Management System - Cinmed<\/title>\n<meta name=\"description\" content=\"Quality Management System\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cinmed.me\/o-cinmed-u\/sistem-menadzmenta-kvalitetom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality Management System - 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